Terms & Conditions

<p data-start="8321" data-end="8500"><strong data-start="8321" data-end="8340">Effective Date:</strong> March 5, 2026<br data-start="8354" data-end="8357" />These Terms of Service (“Terms”) govern your access to and use of <a class="decorated-link" href="https://floranta.com/" target="_new" rel="noopener" data-start="8423" data-end="8444">https://floranta.com/</a> and your purchase of products sold by FLORANTA Company.</p> <h3 data-start="8502" data-end="8528">1. Company Information</h3> <ul data-start="8529" data-end="8803"> <li data-start="8529" data-end="8590"> <p data-start="8531" data-end="8590"><strong data-start="8531" data-end="8544">Business:</strong> FLORANTA Company (Floranta Trading Company)</p> </li> <li data-start="8591" data-end="8623"> <p data-start="8593" data-end="8623"><strong data-start="8593" data-end="8605">VAT No.:</strong> 314346385700003</p> </li> <li data-start="8624" data-end="8648"> <p data-start="8626" data-end="8648"><strong data-start="8626" data-end="8635">C.R.:</strong> 7052296451</p> </li> <li data-start="8649" data-end="8740"> <p data-start="8651" data-end="8740"><strong data-start="8651" data-end="8663">Address:</strong> Riyadh – 7550 Wadi Dar'ah Street – 4818 Al Aziziyah District, Saudi Arabia</p> </li> <li data-start="8741" data-end="8773"> <p data-start="8743" data-end="8773"><strong data-start="8743" data-end="8753">Email:</strong> <a class="decorated-link cursor-pointer" rel="noopener" data-start="8754" data-end="8771">info@floranta.com</a></p> </li> <li data-start="8774" data-end="8803"> <p data-start="8776" data-end="8803"><strong data-start="8776" data-end="8786">Phone:</strong> 00966508188383</p> </li> </ul> <h3 data-start="8805" data-end="8817">2. Scope</h3> <p data-start="8818" data-end="9001">These Terms apply to all visitors, users, and customers of the website, including purchases of <strong data-start="8913" data-end="8920">AGM</strong> brand physical products specializing in <strong data-start="8961" data-end="9000">lawn care and lawn mowing equipment</strong>.</p> <h3 data-start="9003" data-end="9021">3. Eligibility</h3> <p data-start="9022" data-end="9272">There is <strong data-start="9031" data-end="9053">no age restriction</strong> to browse the website. For purchases, you confirm that you have the legal capacity to enter into a binding contract and to authorize payment. If you are not legally able, a parent/guardian should complete the purchase.</p> <h3 data-start="9274" data-end="9313">4. Account and Customer Information</h3> <p data-start="9314" data-end="9522">You agree to provide accurate and complete information (name, contact details, address, billing information). You are responsible for maintaining the confidentiality of any account credentials, if applicable.</p> <h3 data-start="9524" data-end="9554">5. Orders and Confirmation</h3> <ul data-start="9555" data-end="9951"> <li data-start="9555" data-end="9607"> <p data-start="9557" data-end="9607">Orders are submitted through the website checkout.</p> </li> <li data-start="9608" data-end="9788"> <p data-start="9610" data-end="9788"><strong data-start="9610" data-end="9633">Order confirmation:</strong> You will receive an <strong data-start="9654" data-end="9673">automatic email</strong> after placing your order, and then a <strong data-start="9711" data-end="9746">customer service representative</strong> may contact you to confirm order details.</p> </li> <li data-start="9789" data-end="9951"> <p data-start="9791" data-end="9951">We reserve the right to refuse, cancel, or limit orders in cases such as suspected fraud, pricing/stock errors, or inability to deliver to the provided address.</p> </li> </ul> <h3 data-start="9953" data-end="9986">6. Pricing, Currency, and VAT</h3> <ul data-start="9987" data-end="10217"> <li data-start="9987" data-end="10049"> <p data-start="9989" data-end="10049">All prices are displayed in <strong data-start="10017" data-end="10024">SAR</strong> unless stated otherwise.</p> </li> <li data-start="10050" data-end="10135"> <p data-start="10052" data-end="10135">Prices may be subject to <strong data-start="10077" data-end="10084">VAT</strong> or other applicable taxes/fees as required by law.</p> </li> <li data-start="10136" data-end="10217"> <p data-start="10138" data-end="10217">If a pricing error occurs, we may cancel the order and refund any amounts paid.</p> </li> </ul> <h3 data-start="10219" data-end="10234">7. Payments</h3> <p data-start="10235" data-end="10542">We accept <strong data-start="10245" data-end="10262">bank transfer</strong> and other payment methods made available at checkout, including (where enabled): <strong data-start="10344" data-end="10400">credit/debit cards, Apple Pay, STC Pay, Tabby/Tamara</strong>, and others.<br data-start="10413" data-end="10416" />Payment processing is performed by third-party payment providers; your payment may be subject to their terms and verification.</p> <h3 data-start="10544" data-end="10572">8. Shipping and Delivery</h3> <ul data-start="10573" data-end="11124"> <li data-start="10573" data-end="10685"> <p data-start="10575" data-end="10685"><strong data-start="10575" data-end="10595">Processing time:</strong> 1–2 business days before shipping (subject to stock availability and order verification).</p> </li> <li data-start="10686" data-end="10784"> <p data-start="10688" data-end="10719"><strong data-start="10688" data-end="10717">Estimated delivery times:</strong></p> <ul data-start="10722" data-end="10784"> <li data-start="10722" data-end="10755"> <p data-start="10724" data-end="10755">Inside KSA: 1–3 business days</p> </li> <li data-start="10758" data-end="10784"> <p data-start="10760" data-end="10784">GCC: 3–7 business days</p> </li> </ul> </li> <li data-start="10785" data-end="10881"> <p data-start="10787" data-end="10881">Shipping couriers/methods may vary and may be communicated at checkout or by customer service.</p> </li> <li data-start="10882" data-end="11005"> <p data-start="10884" data-end="11005">Delivery times are estimates and may be affected by external factors (carrier delays, customs, holidays, address issues).</p> </li> <li data-start="11006" data-end="11124"> <p data-start="11008" data-end="11124">Risk of loss generally transfers upon delivery to the address provided, unless otherwise required by applicable law.</p> </li> </ul> <h3 data-start="11126" data-end="11170">9. Product Information and Compatibility</h3> <p data-start="11171" data-end="11424">We aim to display accurate product descriptions and images; however, colors, packaging, and minor specifications may vary. You are responsible for confirming product compatibility and suitability for your needs, especially for equipment and accessories.</p> <h3 data-start="11426" data-end="11453">10. Returns and Refunds</h3> <p data-start="11454" data-end="11579">Returns and refunds are governed by our <strong data-start="11494" data-end="11520">Return & Refund Policy</strong> (included below). By purchasing, you agree to those terms.</p> <h3 data-start="11581" data-end="11622">11. Warranty and Manufacturer Support</h3> <p data-start="11623" data-end="11836">If any product includes a manufacturer warranty, warranty terms are provided with the product or upon request. Misuse, improper installation, or failure to follow instructions may void warranties where applicable.</p> <h3 data-start="11838" data-end="11860">12. Prohibited Use</h3> <p data-start="11861" data-end="11878">You agree not to:</p> <ul data-start="11879" data-end="12045"> <li data-start="11879" data-end="11913"> <p data-start="11881" data-end="11913">violate any laws or regulations,</p> </li> <li data-start="11914" data-end="11978"> <p data-start="11916" data-end="11978">attempt to interfere with the website’s security or operation,</p> </li> <li data-start="11979" data-end="12045"> <p data-start="11981" data-end="12045">misuse the website to commit fraud or unauthorized transactions.</p> </li> </ul> <h3 data-start="12047" data-end="12076">13. Intellectual Property</h3> <p data-start="12077" data-end="12235">All content on the website (logos, text, images, designs) is owned by FLORANTA Company or licensed to us and may not be used without prior written permission.</p> <h3 data-start="12237" data-end="12268">14. Limitation of Liability</h3> <p data-start="12269" data-end="12308">To the maximum extent permitted by law:</p> <ul data-start="12309" data-end="12523"> <li data-start="12309" data-end="12380"> <p data-start="12311" data-end="12380">We are not liable for indirect, incidental, or consequential damages.</p> </li> <li data-start="12381" data-end="12523"> <p data-start="12383" data-end="12523">Our total liability for any claim related to a purchase is limited to the amount paid for the relevant order, unless law requires otherwise.</p> </li> </ul> <p data-start="12525" data-end="12612">Nothing in these Terms excludes liability that cannot be excluded under applicable law.</p> <h3 data-start="12614" data-end="12658">15. Governing Law and Dispute Resolution</h3> <p data-start="12659" data-end="12901">These Terms are governed by the applicable laws and regulations of the <strong data-start="12730" data-end="12757">Kingdom of Saudi Arabia</strong>. Any disputes shall be handled by the competent courts/authorities in <strong data-start="12828" data-end="12838">Riyadh</strong>, unless mandatory consumer protection rules require otherwise.</p> <h3 data-start="12903" data-end="12927">16. Changes to Terms</h3> <p data-start="12928" data-end="13053">We may update these Terms from time to time. The updated version will be posted on the website with a revised effective date.</p>