Returns + Exchanges

<p data-start="16885" data-end="17002"><strong data-start="16885" data-end="16904">Effective Date:</strong> March 5, 2026<br data-start="16918" data-end="16921" />This Return & Refund Policy applies to purchases made from <a class="decorated-link" href="https://floranta.com/" target="_new" rel="noopener" data-start="16980" data-end="17001">https://floranta.com/</a>.</p> <h3 data-start="17004" data-end="17024">1. Return Window</h3> <p data-start="17025" data-end="17084">You may request a return <strong data-start="17050" data-end="17083">within 14 days after delivery</strong>.</p> <h3 data-start="17086" data-end="17111">2. Return Eligibility</h3> <p data-start="17112" data-end="17140">To be eligible for a return:</p> <ul data-start="17141" data-end="17190"> <li data-start="17141" data-end="17190"> <p data-start="17143" data-end="17190">The item must be <strong data-start="17160" data-end="17189">in its original packaging</strong>.</p> </li> </ul> <p data-start="17192" data-end="17339">(If the product is returned without original packaging, we may not be able to accept the return or may apply deductions where legally permissible.)</p> <h3 data-start="17341" data-end="17385">3. Items Eligible / Non-Returnable Items</h3> <p data-start="17386" data-end="17511">You stated that <strong data-start="17402" data-end="17431">all items can be returned</strong>, subject to the eligibility condition above and any mandatory legal exceptions.</p> <h3 data-start="17513" data-end="17543">4. How to Request a Return</h3> <p data-start="17544" data-end="17581">To request a return, contact us with:</p> <ul data-start="17582" data-end="17686"> <li data-start="17582" data-end="17596"> <p data-start="17584" data-end="17596">Order number</p> </li> <li data-start="17597" data-end="17632"> <p data-start="17599" data-end="17632">Customer name and contact details</p> </li> <li data-start="17633" data-end="17686"> <p data-start="17635" data-end="17686">Item(s) to return and reason (optional but helpful)</p> </li> </ul> <p data-start="17688" data-end="17700"><strong data-start="17688" data-end="17700">Contact:</strong></p> <ul data-start="17701" data-end="17755"> <li data-start="17701" data-end="17729"> <p data-start="17703" data-end="17729">Email: <a class="decorated-link cursor-pointer" rel="noopener" data-start="17710" data-end="17727">info@floranta.com</a></p> </li> <li data-start="17730" data-end="17755"> <p data-start="17732" data-end="17755">Phone: 00966508188383</p> </li> </ul> <h3 data-start="17757" data-end="17798">5. Return Shipping (To Be Determined)</h3> <p data-start="17799" data-end="18034">Return shipping responsibility (<strong data-start="17831" data-end="17864">customer vs. FLORANTA Company</strong>) is currently <strong data-start="17879" data-end="17886">TBD</strong> (not yet decided).<br data-start="17905" data-end="17908" />Until finalized, we will confirm return shipping arrangements and any applicable costs <strong data-start="17995" data-end="18033">during the return approval process</strong>.</p> <h3 data-start="18036" data-end="18066">6. Inspection and Approval</h3> <p data-start="18067" data-end="18215">Once we receive the returned item, we will inspect it to confirm it meets the return condition(s). We may contact you if we need additional details.</p> <h3 data-start="18217" data-end="18250">7. Refund Method and Timeline</h3> <ul data-start="18251" data-end="18381"> <li data-start="18251" data-end="18307"> <p data-start="18253" data-end="18307">Refunds are issued to the <strong data-start="18279" data-end="18306">original payment method</strong>.</p> </li> <li data-start="18308" data-end="18381"> <p data-start="18310" data-end="18381">Refund processing time: <strong data-start="18334" data-end="18380">within 7–14 business days after inspection</strong>.</p> </li> </ul> <p data-start="18383" data-end="18469">Banking/payment provider processing times may vary and are outside our direct control.</p> <h3 data-start="18471" data-end="18487">8. Exchanges</h3> <p data-start="18488" data-end="18608">If you prefer an exchange instead of a refund, contact customer service. Availability depends on stock and product type.</p> <h3 data-start="18610" data-end="18651">9. Damaged, Defective, or Wrong Items</h3> <p data-start="18652" data-end="18860">If your order arrives damaged, defective, or incorrect, contact us as soon as possible with photos (if available). We will work with you to resolve the issue according to applicable consumer protection rules.</p> <h3 data-start="18862" data-end="18884">10. Policy Updates</h3> <p data-start="18885" data-end="18979">We may update this policy from time to time. The latest version will be posted on our website.</p>