Privacy Policy

<p data-start="293" data-end="675"><strong data-start="293" data-end="312">Effective Date:</strong> March 5, 2026<br data-start="326" data-end="329" /><strong data-start="329" data-end="347">Business Name:</strong> FLORANTA Company (Floranta Trading Company)<br data-start="391" data-end="394" /><strong data-start="394" data-end="406">Website:</strong> <a class="decorated-link" href="https://floranta.com/" target="_new" rel="noopener" data-start="407" data-end="428">https://floranta.com/</a><br data-start="428" data-end="431" /><strong data-start="431" data-end="443">Address:</strong> Riyadh – 7550 Wadi Dar'ah Street – 4818 Al Aziziyah District, Saudi Arabia<br data-start="518" data-end="521" /><strong data-start="521" data-end="533">VAT No.:</strong> 314346385700003<br data-start="549" data-end="552" /><strong data-start="552" data-end="587">Commercial Registration (C.R.):</strong> 7052296451<br data-start="598" data-end="601" /><strong data-start="601" data-end="619">Support Email:</strong> <a class="decorated-link cursor-pointer" rel="noopener" data-start="620" data-end="637">info@floranta.com</a><br data-start="637" data-end="640" /><strong data-start="640" data-end="658">Support Phone:</strong> 00966508188383</p> <h3 data-start="677" data-end="696">1. Introduction</h3> <p data-start="697" data-end="1048">This Privacy Policy explains how FLORANTA Company (“we”, “us”, “our”) collects, uses, shares, and protects your personal data when you visit or purchase from our website. We are committed to handling personal data responsibly and in line with applicable laws and regulations in the Kingdom of Saudi Arabia and, where relevant, other GCC jurisdictions.</p> <h3 data-start="1050" data-end="1077">2. What Data We Collect</h3> <p data-start="1078" data-end="1157">We collect the following categories of personal data that you provide directly:</p> <ul data-start="1158" data-end="1466"> <li data-start="1158" data-end="1185"> <p data-start="1160" data-end="1185"><strong data-start="1160" data-end="1178">Identity data:</strong> Name</p> </li> <li data-start="1186" data-end="1235"> <p data-start="1188" data-end="1235"><strong data-start="1188" data-end="1205">Contact data:</strong> Phone number, email address</p> </li> <li data-start="1236" data-end="1275"> <p data-start="1238" data-end="1275"><strong data-start="1238" data-end="1256">Delivery data:</strong> Shipping address</p> </li> <li data-start="1276" data-end="1466"> <p data-start="1278" data-end="1466"><strong data-start="1278" data-end="1295">Billing data:</strong> Billing details needed for invoicing/payment processing (note: card numbers are typically handled by payment processors and are not stored by us unless explicitly stated)</p> </li> </ul> <h3 data-start="1468" data-end="1518">3. Why We Collect Data (Purpose of Processing)</h3> <p data-start="1519" data-end="1572">We use your personal data for the following purposes:</p> <ul data-start="1573" data-end="1923"> <li data-start="1573" data-end="1643"> <p data-start="1575" data-end="1643"><strong data-start="1575" data-end="1595">Order processing</strong> (creating, confirming, and managing your order)</p> </li> <li data-start="1644" data-end="1732"> <p data-start="1646" data-end="1732"><strong data-start="1646" data-end="1674">Delivery and fulfillment</strong> (shipping to your address and coordinating with couriers)</p> </li> <li data-start="1733" data-end="1827"> <p data-start="1735" data-end="1827"><strong data-start="1735" data-end="1761">Customer communication</strong> related to your order (confirmation, updates, problem resolution)</p> </li> <li data-start="1828" data-end="1923"> <p data-start="1830" data-end="1923"><strong data-start="1830" data-end="1856">Accounting and records</strong> related to your purchase (e.g., invoices/receipts), where required</p> </li> </ul> <h3 data-start="1925" data-end="1962">4. Legal Basis (Where Applicable)</h3> <p data-start="1963" data-end="2058">Depending on the circumstances, we process personal data based on one or more of the following:</p> <ul data-start="2059" data-end="2334"> <li data-start="2059" data-end="2135"> <p data-start="2061" data-end="2135"><strong data-start="2061" data-end="2090">Performance of a contract</strong> (to fulfill your purchase and deliver goods)</p> </li> <li data-start="2136" data-end="2205"> <p data-start="2138" data-end="2205"><strong data-start="2138" data-end="2175">Compliance with legal obligations</strong> (e.g., tax/VAT documentation)</p> </li> <li data-start="2206" data-end="2334"> <p data-start="2208" data-end="2334"><strong data-start="2208" data-end="2232">Legitimate interests</strong> (e.g., preventing fraud, maintaining service quality), where applicable and balanced with your rights</p> </li> </ul> <h3 data-start="2336" data-end="2375">5. Third Parties We Share Data With</h3> <p data-start="2376" data-end="2469">We may share limited personal data with third parties only as needed to provide our services:</p> <ul data-start="2470" data-end="2666"> <li data-start="2470" data-end="2516"> <p data-start="2472" data-end="2516"><strong data-start="2472" data-end="2494">Payment processors</strong> (to process payments)</p> </li> <li data-start="2517" data-end="2581"> <p data-start="2519" data-end="2581"><strong data-start="2519" data-end="2561">Shipping couriers / logistics partners</strong> (to deliver orders)</p> </li> <li data-start="2582" data-end="2666"> <p data-start="2584" data-end="2666"><strong data-start="2584" data-end="2630">Website hosting / infrastructure providers</strong> (to operate and secure the website)</p> </li> </ul> <p data-start="2668" data-end="2702">We do not sell your personal data.</p> <h3 data-start="2704" data-end="2734">6. International Transfers</h3> <p data-start="2735" data-end="2900">If any of our service providers process data outside Saudi Arabia or outside your country, we take reasonable measures to ensure appropriate safeguards are in place.</p> <h3 data-start="2902" data-end="2923">7. Data Retention</h3> <p data-start="2924" data-end="2975">We keep your data only for as long as necessary to:</p> <ul data-start="2976" data-end="3120"> <li data-start="2976" data-end="3017"> <p data-start="2978" data-end="3017">complete order processing and delivery,</p> </li> <li data-start="3018" data-end="3036"> <p data-start="3020" data-end="3036">provide support,</p> </li> <li data-start="3037" data-end="3077"> <p data-start="3039" data-end="3077">meet legal/tax/accounting obligations,</p> </li> <li data-start="3078" data-end="3120"> <p data-start="3080" data-end="3120">resolve disputes and enforce agreements.</p> </li> </ul> <h3 data-start="3122" data-end="3137">8. Security</h3> <p data-start="3138" data-end="3366">We apply reasonable administrative, technical, and physical safeguards designed to protect personal data from unauthorized access, loss, misuse, alteration, or disclosure. However, no online system can be guaranteed 100% secure.</p> <h3 data-start="3368" data-end="3382">9. Cookies</h3> <p data-start="3383" data-end="3590">We <strong data-start="3386" data-end="3408">do not use cookies</strong>, based on the information currently provided. If this changes in the future (for example, to enable cart functionality or analytics), we will update this Privacy Policy accordingly.</p> <h3 data-start="3592" data-end="3611">10. Your Rights</h3> <p data-start="3612" data-end="3670">Depending on applicable laws, you may have rights such as:</p> <ul data-start="3671" data-end="3947"> <li data-start="3671" data-end="3717"> <p data-start="3673" data-end="3717">requesting <strong data-start="3684" data-end="3694">access</strong> to your personal data,</p> </li> <li data-start="3718" data-end="3765"> <p data-start="3720" data-end="3765">requesting <strong data-start="3731" data-end="3745">correction</strong> of inaccurate data,</p> </li> <li data-start="3766" data-end="3818"> <p data-start="3768" data-end="3818">requesting <strong data-start="3779" data-end="3791">deletion</strong> where legally permissible,</p> </li> <li data-start="3819" data-end="3887"> <p data-start="3821" data-end="3887">requesting <strong data-start="3832" data-end="3847">restriction</strong> or <strong data-start="3851" data-end="3864">objection</strong> to certain processing,</p> </li> <li data-start="3888" data-end="3947"> <p data-start="3890" data-end="3947">withdrawing consent where processing is based on consent.</p> </li> </ul> <p data-start="3949" data-end="4009">To exercise your rights, contact us using the details below.</p> <h3 data-start="4011" data-end="4036">11. Children / Minors</h3> <p data-start="4037" data-end="4281">We do not set a specific age restriction for purchasing. However, if you are a minor or do not have legal capacity, you should have a parent/guardian complete purchases and payment authorizations on your behalf where required by applicable law.</p> <h3 data-start="4283" data-end="4301">12. Contact Us</h3> <p data-start="4302" data-end="4344">For privacy-related questions or requests:</p> <ul data-start="4345" data-end="4497"> <li data-start="4345" data-end="4377"> <p data-start="4347" data-end="4377"><strong data-start="4347" data-end="4357">Email:</strong> <a class="decorated-link cursor-pointer" rel="noopener" data-start="4358" data-end="4375">info@floranta.com</a></p> </li> <li data-start="4378" data-end="4407"> <p data-start="4380" data-end="4407"><strong data-start="4380" data-end="4390">Phone:</strong> 00966508188383</p> </li> <li data-start="4408" data-end="4497"> <p data-start="4410" data-end="4497"><strong data-start="4410" data-end="4422">Address:</strong> Riyadh – 7550 Wadi Dar'ah Street – 4818 Al Aziziyah District, Saudi Arabia</p> </li> </ul> <h3 data-start="4499" data-end="4529">13. Updates to This Policy</h3> <p data-start="4530" data-end="4663">We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date.</p>